IT Support Specialist |
| Location: | Austin, TX |
| Salary Range: | TBD |
| Exempt/Non-Exempt: | Non-Exempt |
| Benefits: | Yes. |
| Employment Type: | Full Time |
| Description: | We are currently seeking an (IT) Support Technician. Under direct supervision, this Technician will use basic knowledge and skills obtained through education and on-the-job training to assist the Information Technology team.
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| Duties: | The IT Support Technician will perform support functions within a professional work environment. Work involves providing system administration support activities with software maintenance implementations, equipment deployment, new user set up, break/fix, security enhancements and support, and performance assessment and support functions.
The IT Support Specialist will perform project management functions with assigned activities, and will provide day-to-day operational support.
The IT Support Specialist will need to communicate both verbally and in writing with various project stakeholders, management, other relevant parties within the agency, the project status and risks as well as any outstanding issues and recommendations for resolving those issues which could not be resolved at the project team level.
The IT Support Specialist will work under Technology Leadership and with latitude for the use of initiative and independent judgment.
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| Qualifications: | � Must have Symantec Backup Exec experience
� Must have extensive VMware experience
� Must have 3-5 years of experience in a Help Desk position
� Must have Microsoft Windows Active Directory (AD) experience
� Must have Windows XP, 7, Server 2003 and 2008 experience
� Must have strong networking knowledge
� Must be an adept problem solver
� Proficient at installing and configuring new hardware and software
� Able to document system processes
� Excellent interpersonal skills
� Able to analyze system logs and identify potential issues
� Perform hands on technical support for end users
What�s in it for you?
� Opportunity to get your foot in the door with a growing and face paced company
� Opportunities for rapid advancement
� Full medical, dental and vision benefits
� Competitive base salary based on experience
� 401k with company matching
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